Account and data control

Delete your Vyltic account

This public page explains how Vyltic players can request account deletion, what happens next, and which records may need to be retained.

Ways to request account deletion

Recommended

Delete inside the app

  1. 1Open Vyltic and go to Profile → Settings.
  2. 2Select Delete account in the account section.
  3. 3Re-enter your password, review the notice, and confirm your request.

Cannot access the app?

Request deletion by email

Email our support team and include your name and registered mobile number with its country code. We will verify that you own the account before acting on the request.

Request account deletion

Never send us your password, one-time code, or payment-card details.

What happens after your request

Immediately

Your account is deactivated, active sessions are revoked, and your player profile is no longer available for normal use.

30-day recovery period

Your account remains in a deletion state for 30 days. Signing back in and completing account recovery during this period cancels the request.

After 30 days

The request moves to final deletion processing. Data that must be kept for legal, financial, fraud-prevention, or dispute purposes is restricted and retained only as long as required.

Data deletion and retention

Data scheduled for deletion

  • Account profile and personal contact details
  • Login credentials, refresh tokens, and app preferences
  • Social connections and user profile content
  • Location and discovery preferences linked only to your account

Records that may be retained

Booking, payment, refund, invoice, safety, fraud-prevention, and dispute records may be retained when required by law or needed to protect players, venues, and Vyltic. Access is limited and the records are kept only for the applicable legal or operational retention period.